Policy

SCHEDULING & CANCELLING YOUR APPOINTMENT
 

Deposits - to secure your booking a deposit will be required for each service as stated on our website 'Treatments' page. All Deposits are strictly non-refundable and will be forfeited if you do not show up to your treatment for which the deposit was placed for. Deposits can not be transferred for rescheduled appointments and a new deposit will be required to secure your new booking.
 

Scheduling your appointment - you can contact us via the communication methods as stated on our website 'Contact' page to book/schedule your appointment in advance.
 

Cancelling / Re-scheduling your appointment - If you need to cancel or reschedule your appointment, you must inform us at least 7 days in advance. Since we turn away other clients to hold your booking, any cancellations with less than 24 hour’s notice will result in full charges and no other bookings will be made until paid.
 

ATTENDING YOUR APPOINTMENT
 

Please be aware by making an appointment you acknowledge and agree to abide by these terms and conditions. Georgia reserves the right to cancel, delay, shorten or change treatments where reasonably necessary due to the effects of any of the provisions below.
 

Arrival - any inappropriate behaviour may be reported to the police. Please arrive at your appointment on-time. If you are running late for any reason, please let us know as soon as possible as late arrivals may mean we are unable to honour your booking, or your treatment time may need to be reduced if we have scheduled appointments after yours.
 

Late Arrivals - We fully understand that sometimes being late is outside of your control.. We will always do our best to accommodate late arrivals. (Within 15 minutes after your appointment) by performing the most complete treatment possible in the time remaining at the full price. Unfortunately, arriving 15 minutes after the scheduled time of your appointment will result in full charges and no other appointment will be booked until paid. We recommend that you plan ahead for your visit to Georgia. We’ll be happy to answer any questions you may have about our location, parking and travel options.
 

CLEANLINESS
 

In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.
 

LOSS OR DAMAGE OF PERSONAL ITEMS
 

Please keep your personal belongings with you at all times, and leave any valuables at home.

REFUNDS
 

All treatments are carried out by a qualified practitioner. Our intent is for each customer’s satisfaction. Returns and Refunds are limited to the following situations:
 

For Services - refunds for services received cannot be refunded. If you are not satisfied with the work performed, customers are encouraged to raise any issues/concerns before leaving the salon where the treatment will be inspected and adjusted (if required) to your satisfaction.
 

For Gift Cards / Vouchers - No refunds are given for gift card orders and are not exchangeable. Gift vouchers must be used within 2 months of the purchase date to be valid.

For Products - We cannot give refunds on any products sold to due to personal hygiene and health and safety reasons. If there is a fault with the product we can send back to the manufacturer for review.

AGE RESTRICTIONS
 

You must be 18 or over to receive all aesthetic, permanent makeup and brow perming treatments. 

For lash extension treatments 13+. Ages 13-16 you will require written parental consent and parent/guardian will be present in treatment. . 

We reserve the right to refuse performing treatments on any guest who is under the age of consent.
 

CLIENT QUESTIONNAIRE & HEALTH CONDITIONS
 

All new clients will be requested to complete a Client Questionnaire form before our therapist can perform any treatments on you. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead. We also reserve the right to ask you to complete the Client Questionnaire every 6 months so that we can update our records.
 

SPECIAL CIRCUMSTANCES
 

We strictly do not provide treatments on pregnant woman.
 

THERAPIST/STAFF ILLNESS
 

Unfortunately we may have to cancel your appointments due to therapist/staff illness and emergency. In the case that we cannot reschedule your appointment in the same day we will have to cancel your appointment and rebook you for another day. We will notify you as soon as we can if we need to cancel your appointment.
 

PRICING
 

While we endeavor to keep our website and price lists updated, treatments and prices are subject to change without warning. 

COMPLAINTS PROCEDURE
 

It is our objective to ensure that every client is delighted with the services that they receive at Georgias. However, we recognize that on occasions things can go wrong. If this does happen we will try to ensure we put things right at the earliest opportunity. This procedure advises how to bring things to our attention if you are not happy about the service that you have received.
 

We will ensure that all complaints are followed through, documented and when appropriate action is taken to prevent a recurrence.
 

The quickest and most effective way of resolving any problem is to bring it to our within 3 days of receiving your treatment or, raise your concern with the therapist after your treatment before leaving the salon. They will listen carefully to your concerns and do what they can to correct any problems.
 

All complaints need to be documented in writing via email at beautybygds@gmail.com
 

Please provide as much detail as possible, including details of your treatment, date and time of your appointment and your exact complaint. Your complaint will be assessed and we aim to get back to you within 48 hours of receiving your complaint in writing.

Thank you for your understanding, Georgia.